HIGHLIGHTS

Nugget AI autonomously resolves 80% of queries, leading to a 20% reduction in resolution time.

This platform provides features such as image classification, quality audits, and advanced conversational capabilities.

With an impressive uptime of 99.99%, Nugget has successfully facilitated over 15 million customer interactions.

Deepinder Goyal, CEO of Eternal Ltd, has unveiled an innovative no-code customer support platform harnessed through artificial intelligence. In a recent announcement on X, Goyal introduced Nugget AI, a budget-friendly customer support service designed for businesses, which can be utilized without the necessity of any coding expertise.

Nugget AI aspires to deliver seamless and highly customizable customer support that empowers businesses to scale without relying on a team of developers. Following the announcement of the parent company of Zomato, Eternal, this marks the inaugural product stemming from the Zomato labs.

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According to Goyal, “Nugget was initially developed as an internal tool three years ago and now handles over 15 million support interactions monthly for Zomato, Blinkit, and Hyperpure. Today, we’re excited to extend its capabilities to businesses on a global scale—90% of those who have experienced Nugget have opted to register,” he commented in his post on X.

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The Nugget AI platform claims that it can tackle eight out of ten queries independently, resulting in a substantial 20% reduction in resolution times. The company has emphasized that it is capable of learning and adapting seamlessly in real time. This AI tool is accessible to any business, even those without dedicated development teams, requiring no further programming.

At present, Nugget AI is actively supporting more than 15 million customer interactions on platforms including Zomato, Blinkit, and Hyperpure, boasting an impressive uptime of 99.99%. Business representatives interested in signing up can visit nugget.zomato.com. However, as of this article’s publication, Zomato has yet to disclose specific pricing information.

Nugget AI excels in offering precise image classification, quality audits, and intelligent conversational skills. These capabilities are particularly well-suited for a variety of sectors, including food delivery services, clothing retailers, and other small enterprises. Moreover, Nugget is capable of summarizing conversations, making intelligent suggestions, and recommending contextual actions for teams, thereby enhancing overall efficiency and productivity.

As businesses strive to meet the increasing demands of customer support, platforms like Nugget AI can provide significant advantages. By automating a substantial portion of the inquiry process, companies can focus more on strategic growth and enhancing customer satisfaction.

The intuitive nature of Nugget AI allows for quick onboarding, meaning businesses can implement this solution rapidly and without hassle. This ease of use is particularly beneficial for small to medium enterprises that may not have the resources to develop advanced customer support systems from scratch.

In summary, Nugget AI represents a significant step forward in the fusion of artificial intelligence with customer service. By reducing dependency on coding and providing powerful tools at a low cost, Nugget AI is paving the way for businesses to modernize their customer engagement approaches effectively. With features that increase responsiveness and autonomy, it is an exciting development in the realm of customer support technology.