HIGHLIGHTS

Introducing Microsoft 365 Copilot Chat: A New Frontier in AI for Business

Enhancing the existing chat experience, the 365 Copilot Chat brings pay-as-you-go agents to Microsoft 365 commercial users.

With the power of natural language, users can now effortlessly create agents that automate routine tasks and vital business processes directly in Copilot Chat.

Microsoft has officially announced the launch of Microsoft 365 Copilot Chat, representing a significant step forward in its portfolio of AI-driven solutions. This innovative platform enhances the current chat experience available to Microsoft 365 commercial customers by introducing pay-as-you-go agents. Microsoft’s objective with this initiative is to streamline AI access for professionals across various sectors, from customer service representatives to marketing executives and frontline employees.

For more insights, read: Microsoft plans additional layoffs this year, citing performance issues

Noteworthy Features of Microsoft 365 Copilot Chat

• AI Chat Powered by GPT-4: This feature allows users to execute tasks such as market analysis, strategic planning, and content creation with the assistance of advanced AI technology. It’s tailored for business environments, emphasizing security and data privacy.
• Automation Agents: Utilizing natural language, users can easily construct agents to handle repetitive tasks and business processes seamlessly within Copilot Chat. A customer service agent could query a CRM agent for account information ahead of a customer engagement, while field service professionals could access detailed instructions and real-time data from SharePoint. These agents are available on a metered pricing model, ensuring that IT departments maintain oversight.
• Copilot Control System: Serving as the core framework of Copilot Chat, the Copilot Control System includes essential features such as Enterprise Data Protection (EDP) designed to safeguard data privacy and security.

For further reading, check: Behind Microsoft’s layoffs: Late-night notifications, social media restrictions, and impending job cuts

Distinguishing Features from Microsoft 365 Copilot

While Copilot Chat provides fundamental AI capabilities, Microsoft 365 Copilot is positioned as a premium alternative. It offers a profound integration with various Microsoft applications, including Teams, Outlook, Word, Excel, and PowerPoint. The 365 Copilot harnesses data from meetings, emails, and documents to deliver personalized assistance tailored to individual needs.

According to Microsoft, “Copilot Chat serves as an essential on-ramp for users across your organization to develop AI proficiencies, while Microsoft 365 Copilot stands as our premier personal AI assistant for workplace productivity.”

For more developments, read: Microsoft lays off over 650 workers in the Xbox team, as disclosed in an internal memo