HIGHLIGHTS

Numerous users are currently experiencing issues and have voiced their frustrations on X (previously Twitter).

Reports indicate that customers have been unable to carry out payments, transfer funds, or access their accounts.

Many individuals claim that the platform indicates that there are “maintenance issues” causing the server to be down.

Airtel Payments Bank has encountered significant outages affecting numerous users across India for the past few days. A growing number of users have taken to X (formerly known as Twitter) to express their concerns. Many customers report being unable to complete payments, transfer money, or even gain access to their accounts. Frustration is compounded by reports of unresponsive customer service, which has left many users unclear on when, or if, the issues will be resolved.

According to multiple users, the Airtel Payments Bank portal indicates that the server is undergoing “maintenance issues.” This disruption has created substantial inconvenience for individuals who depend on Airtel Payments Bank for essential transactions such as paying bills, recharging mobile phones, and conducting daily purchases.

One user on X shared their frustration: “Airtel Payments Bank has been down for over 24 hours. There’s no UPI, net banking, or any transaction functionality working! There was no prior notice, no updates, and absolutely no support. This is clearly a violation of the RBI’s uptime norms—when will this issue be addressed?” Another frustrated customer commented, “How can Airtel Payments Bank’s server be down? Yet again, this highlights their unreliable services. A banking platform should not be this negligent with its basic infrastructure. People’s funds are at risk and they can’t even maintain uptime. @airtelbank, it’s time to step up!”

Additionally, another tweet echoed the sentiment: “What’s going on? I have been unable to make any payments for the last 3-4 days. This is an urgent situation, and I need it resolved immediately!” In response to these complaints, a representative from Airtel Payments Bank stated, “We sincerely apologize for the inconvenience this disruption has caused. Our team is diligently working to rectify the problem as soon as possible. However, the resolution process is taking longer than expected; we kindly ask for your patience during this time.”

Airtel has conceded that there is a problem at hand and has assured customers that the company is focused on resolving it. Nevertheless, an exact timeline for when services will be restored has not been provided. We will continue to monitor the situation closely and update you with any new information regarding this issue.