HIGHLIGHTS

Sumitra (name changed) received a call from an unfamiliar number around 3:55 PM on January 20.

She mistakenly thought the call was from SBI, as the bank’s name appeared on her caller ID, and she is a customer.

An automated voice on the line announced that Rs 2 lakh was being transferred from her account.

Consider the alarming scenario of receiving a call from your bank, alerting you about a questionable transaction. Panic sets in as you rush to act on the instructions, hoping to secure your funds. However, your swift action might result in a significant financial loss instead. This unfortunate incident recently befell a 57-year-old woman from Bengaluru, who was deceived out of Rs 2 lakh after engaging with a fraudulent Interactive Voice Response (IVR) call.

Continue reading to uncover how this scam transpired and to learn ways to protect yourself from such deceitful tactics.

Understanding the Scam’s Progression

Sumitra (name changed), on January 20 at approximately 3:55 PM, received a call from an unidentified number. Believing it to be from SBI due to the name displayed on her screen, and considering she held an account there, she answered the call.

For additional insights, check out: Maharashtra man loses Rs 54.9 lakh in online job scam: Here’s how to avoid such frauds

The robotic voice on the line alerted her that Rs 2 lakh was currently being transferred from her account. It provided options, instructing if the transaction was authorized by her to press ‘3’ and to press ‘1’ if it was an unauthorized transaction. Stunned and bewildered, Sumitra initially hesitated to respond. The ominous message repeated several times, compelling her to press ‘1’ to report the transaction she hadn’t authorized. Shortly thereafter, the call disconnected. When she inspected her bank statement, she was horrified to see that Rs 2 lakh had already been withdrawn from her account, as reported by TOI. In quick succession, she rushed to the bank where the manager advised her to contact the cyber helpline at 1930 to lodge a complaint.

Also of interest: Woman loses Rs 1.32 cr after trusting a WhatsApp message: Here’s what happened

Tips to Protect Yourself from Scams

• Always Verify before Taking Action: If you receive a call concerning an unauthorized transaction, immediately hang up and reach out to your bank directly.
• Never Share Personal Information: Legitimate banks will never solicit sensitive information such as OTPs, PINs, or account numbers through phone calls.
• Utilize Official Channels: For urgent banking matters, always use official helplines or visit your bank’s branch in person.
• Report the Incident Promptly: If you suspect any fraudulent activity, contact the cyber helpline and file a police report at your earliest convenience.